Terms & Conditions

Billing Inquiries and Disputes

  • Please notify us immediately for any price disputes or shortages, we are committed to resolving any issues promptly.
  • Send to [email protected]

General

  • Pricing is subject to change without notice
  • Store credit expires 2 years from the date of issue

Return Policy

  • Bagged products - due to the importance of proper storage of cementitious products, returns of bagged products is limited to only 7 days.  Bags will be also be inspected for any signs of improper storage including but not limited to signs of moisture in the paper or grass/dirt stains.  Partially hydrated cement can still be in powder form and does not harden as strong so we take storage very seriously.  We reserve the right to reject bags for return for any reason.
  • Products vulnerable to freezing - Where freezing is a concern, we will not accept returns of products vulnerable to freezing after the first frost.
  • All other products - if not used and packaging is not damaged, returns are accepted within 30 days with a valid receipt or sales order number.
  • Refunds will only be returned to original method of payment.

Credit Account Sales

  • Credit Card Payment on account is subject to a 2.5% processing fee.
  • Vieira Concrete Supplies shall determine in its sole discretion the amount and whether to grant credit to the customer.  Vieira Concrete Supplies has no obligation to grant such credit and any granting of credit is without commitment to provide any future credit. The customer shall be responsible for all credit it receives from Vieira Concrete Supplies whether or not such credit exceeds authorized credit limits.
  • All monies are due and payable by the due date and terms described on the invoice unless agreed to in writing by an authorized signing officer of Vieira Concrete Supplies.
  • If a customer does not make payment by the invoice due date, a finance charge of 2% per month may be charged to the customer. Calculation of finance charge would begin following the due date of the invoice.
  • Any payment made by customer in respect to a credit transaction shall be applied as per the customer’s remittance unless remittance instructions are not included, in which case it will be applied to the oldest balance on account first.
  • The customer authorizes Vieira Concrete Supplies or Priority Credit Management Corp. to conduct any credit investigations it deems appropriate and authorizes the release of financial information to Vieira Concrete Supplies from any financial institution that the customer deals with. The customer authorizes the receipt and exchange of credit information.
  • The customer shall pay all solicitor’s fees and expenses, and all legal costs as between solicitor and his own client on a full indemnity basis, as well as an allowance for the time, work and expenses of the Credit Grantor, or of any agent, solicitor or employee of the Credit Grantor, for any purpose herein provided for and whether such sums are advanced or incurred with the knowledge, consent, concurrence or acquiescence of the Customer or otherwise, together with interest thereon at the rate provided for herein, shall be repayable to the Credit Grantor on demand, or if not demanded then with the next ensuing instalment payable to the Credit Grantor.